Billesley Manor Hotel & Spa Stratford-upon-Avon - Meet Our Deputy General Manager, Paul Woodhouse | Finding a Role in Hospitality
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Meet Our Deputy General Manager, Paul Woodhouse | Finding a Role in Hospitality

Meet Our Deputy General Manager, Paul Woodhouse | Finding a Role in Hospitality

Are you looking for your next role in hospitality? Or even looking to enter the industry? If you’re eager to try your hand at hospitality and step into a barman, maid, front-of-house, kitchen porter or other position, why not explore the opportunities available at Billesley Manor? Check out our latest blog and find out Deputy General Manager, Paul Woodhouse’s insights and personal experiences of how he has navigated the career ladder during his time in the hospitality industry.
paul woodhouse

Paul’s Employment History

Paul Woodhouse, our Deputy General Manager oversees the inner workings of Billesley, supporting our General Manager, Stephen, in ensuring our guest satisfaction rates remain high and our team are content in their roles. 

However, Paul’s working life hasn’t always been in hotels… he began his career working in a nightclub, managing club events and staying up til sunrise several days a week (quite the night owl!).

Following a move to Manchester, he discovered the hotel sector and this instantly sparked a new-found love for a different aspect of hospitality, and without hesitation, he dove head first into hotels and all they have to offer.

Paul’s Experience at Billesley

After more than seven years working in hotels, Paul joined the team at Billesley Manor in September 2023 bringing with him a wealth of experience having previously worked in different roles at Bespoke Hotels, which oversees the running of Billesley Manor. His background and developed skillset have enriched the team's capabilities, contributing to its ongoing success.

We asked Paul about his day-to-day role and what it entails.

The Role of a Deputy General Manager

The role of Deputy General Manager is dynamic and diverse. Duties range from ensuring guests' needs are met to overseeing team operations and the admin side of the business.

For Paul, one day can be working on analytical reports, whereas the next can be delivering a wedding service, ensuring large group events are coordinated and organised.

The irregular working patterns associated with hospitality suits Paul’s work-life balance and is something he enjoys. He dedicates time and effort to overseeing his responsibilities, thriving on the busy, fast-paced nature of the work. The variety in a role such as Paul’s is something to consider when pursuing a role in hospitality, with shift patterns often helping to balance work and external commitments.

Advice For Somebody Pursuing a Role in Hospitality 

Reflecting on what’s helped him over the years, Paul said, “Diversify yourself! Don’t be afraid to explore other departments or operations. Sometimes to move forward the best thing to do is take a step to the side or back to add that feather to your cap that you are missing.”

So, if you’re just starting out in the industry or even some way along the track, get stuck into several roles and discover what ignites a passion and interest you didn’t know existed before. The workplace always opens new doors, and all that’s left for you is to choose which one to go through.

Top Tips For Running a Successful Team

Once part of the hospitality industry, you’ll need to equip yourself with the right tools to either run a successful operation or contribute to it effectively.

Paul’s first tip is to lead by example. Your actions, demeanour and the way you present yourself should serve as a model for others to follow – so bear that in mind, even if you’re just starting out. How you present yourself from the beginning can set you up for your later career.

His next tip centres on those around you. Always acknowledge people who put in the effort. If a team member steps up to complete a job to a high standard or is performing at the top of their game, don’t forget to say ‘thank you’. It goes a long way and encourages such behaviour, which can lead to even better results in the future.

Another important factor that ties in with saying thank you, is that it celebrates your team’s success and provides recognition of their value. After all, without good teammates, you won’t be able to thrive in your role as well as you might – so it’s important to acknowledge the elements that contribute. 

Finally, Paul says don’t forget about yourself. “Look after yourself and pat yourself on the back if you do well. Hospitality can be as challenging as it is rewarding, a little ‘me’ time goes a long way in keeping yourself prepared for what life brings.”

Those then are some great general advice pointers for someone either currently working in or considering a career in hospitality.

But with Paul having an in-depth working knowledge of the hotel, we thought we’d also ask him a few questions about Billesley Manor in particular –  beginning with his favourite room and why.  “My favourite room would be 61, I love the exposed beams in the Cedar Wood Barns,” he said, focusing on one of the aspects that makes the room unique.  Our rooms and suites offer a luxurious stay, with many rooms benefiting from individual aesthetic elements — and the barns are a popular choice among our guests. 

We also asked Paul about his favourite dish from our restaurant, but with so many to pick from, this was a tough decision. After long thought, he eventually said, “It’s got to be the sticky toffee and date pudding! Who doesn’t love a classic like that?”

Of course, we couldn’t agree more, and our team of chefs work very hard to deliver a mouthwatering dining experience, with the date adding a daring twist to classic British cuisine.

If you’d like to find out more about applying for a role in hospitality, please don’t hesitate to contact a member of our team today by calling  01789 279955. 

Alternatively, why not check out our latest blog and explore more roles in hospitality, beginning with our Housekeeping Manager, Greg Austin?


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